30 min
New Manager & Team Lead Basics for Small Teams
Becoming the lead changes the job: your output is now the team's result, not your own work. This operational course teaches new managers and team leads to lead with clarity, not control — setting followable expectations, communicating priorities on busy days, delegating without dumping, holding accountability without drama, coaching with feedback people can use, running a difficult performance conversation, and keeping a daily team rhythm. Learners build a Team Lead Playbook they keep and use to train the next lead. Focused on ongoing team leadership; harassment and legal-risk situations point to the Harassment Prevention course and counsel, and the new-hire ramp and SOP-building live in the New-Hire Onboarding & SOP Readiness course.
30 min
New-Hire Onboarding & SOP Readiness for Small Teams
A repeatable system for turning a new hire into a ready employee fast — not winging it. Learners build an Onboarding System Kit: a role one-pager, a first-week checklist, a simple SOP template, and a check-in cadence. Covers role clarity and first-week priorities, communication norms and early standards, writing and teaching simple SOPs, reviewing work without micromanaging, and turning mistakes into better training. A tight operational rewrite that pairs with the New Manager & Team Lead Basics course (which owns ongoing team leadership, coaching, delegation, and team-health review).
30 min
Customer Service & Client Communication for Small Teams
The interpersonal half of a great front desk: how to handle people, not run the system. Learners build a Service Script Library of real lines for the hard moments — the clear reply, the policy explanation without the harshness, the calm recovery when a client is upset, the apology that closes the loop, and the boundary line with clean escalation. A tight, operational rewrite that pairs with the Front Desk & Client Intake course (which owns greeting, intake, scheduling, confirmations, records, and handoffs).
36 min
Workplace Violence Prevention for Small Service Teams
Honest-education workplace-violence-prevention training for small service and client-facing teams. Learners recognize the four types of violence (with Type II — the client — as the primary risk), read warning signs, report early, prevent through environment and routine, de-escalate an angry person for safety, disengage and exit when it crosses the line, survive an active threat (Run-Hide-Fight) and a robbery (comply) as the opposite doctrines they are, and close the loop after — building a Safety & Response Card they keep. Trains and records completion; not a legal certification and not the employer's written Workplace Violence Prevention Plan required by laws like CA SB 553 and NY's Retail Worker Safety Act.
36 min
Workplace Safety Essentials for Small Teams
Honest-education workplace-safety awareness training for small service, wellness, trades, and client-facing teams. Learners understand their role and rights, read chemical labels (HazCom/SDS), use PPE, prevent slips and lifting injuries, respond to emergencies, report injuries and near-misses, and — where the work involves blood exposure — apply bloodborne-pathogen precautions and the five-step exposure response, building a Safety Habits Card they keep. Trains and records completion; the site-specific safety program and written Exposure Control Plan remain the employer's responsibility.
30 min
HIPAA & Client Data Privacy for Small Practices (Staff Training)
Honest-education HIPAA staff training for the people who handle patient information all day — front desk, billing, schedulers, and every workforce member with PHI access, not just clinicians. Learners recognize PHI, apply Minimum Necessary, share correctly under the Privacy Rule, secure screens and devices under the Security Rule, spot how breaches really happen, and know how to report one — building a HIPAA Habits Card they keep at their workstation. Trains and records completion; not a HIPAA compliance program, certification, or legal advice.
27 min
Harassment Prevention & Respectful Workplace for Small Teams
Honest-education harassment-prevention training for small service and client-facing teams. Learners recognize harassment (including from clients and customers), know how to report it and their protection from retaliation, how to step in as a bystander, and what owners and supervisors must do — building a Respect & Reporting Card they keep. Trains and records completion; not a legal certification.
25 min
Front Desk & Client Intake Excellence for Small Teams
Build a repeatable front desk system any new hire can run: first contact, intake, scheduling, privacy, and clean handoffs. You finish with a Front Desk Playbook of real scripts, checklists, and rules.
Self-paced
AI Productivity Foundations
A practical team course for using AI to draft, summarize, research, and standardize everyday work without leaking sensitive data.
Core Skills
5 min
Learning Foundations
A starter course that proves the course portal, catalog, and tenant-aware data model.
