CourseForge Library

Workplace Violence Prevention for Small Service Teams

CourseForge Controlled Version v1.0

Honest-education workplace-violence-prevention training for small service and client-facing teams. Learners recognize the four types of violence (with Type II — the client — as the primary risk), read warning signs, report early, prevent through environment and routine, de-escalate an angry person for safety, disengage and exit when it crosses the line, survive an active threat (Run-Hide-Fight) and a robbery (comply) as the opposite doctrines they are, and close the loop after — building a Safety & Response Card they keep. Trains and records completion; not a legal certification and not the employer's written Workplace Violence Prevention Plan required by laws like CA SB 553 and NY's Retail Worker Safety Act.