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Workplace Violence Prevention for Small Service Teams

CourseForge Controlled Version v1.0

Honest-education workplace-violence-prevention training for small service and client-facing teams. Learners recognize the four types of violence (with Type II — the client — as the primary risk), read warning signs, report early, prevent through environment and routine, de-escalate an angry person for safety, disengage and exit when it crosses the line, survive an active threat (Run-Hide-Fight) and a robbery (comply) as the opposite doctrines they are, and close the loop after — building a Safety & Response Card they keep. Trains and records completion; not a legal certification and not the employer's written Workplace Violence Prevention Plan required by laws like CA SB 553 and NY's Retail Worker Safety Act.

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Modules6
Lessons12
Resources0
Assessments0
Live Sessions0
Target Audience Teams, learners, and client workspaces
Primary Outcome Honest-education workplace-violence-prevention training for small service and client-facing teams. Learners recognize the four types of violence (with Type II — the client — as the primary risk), read warning signs, report early, prevent through environment and routine, de-escalate an angry person for safety, disengage and exit when it crosses the line, survive an active threat (Run-Hide-Fight) and a robbery (comply) as the opposite doctrines they are, and close the loop after — building a Safety & Response Card they keep. Trains and records completion; not a legal certification and not the employer's written Workplace Violence Prevention Plan required by laws like CA SB 553 and NY's Retail Worker Safety Act.
Estimated Duration 36 min
Plan Availability Workspace plan access
Credential Completion record
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Workspace plan

Individual learners can buy or enroll from the public offer attached to this master course.

Tenant catalog

Attach by reference

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Source control

CourseForge Library

CourseForge controls updates from the source workspace, current as of Jul 28, 2026.

Curriculum Preview

What learners will see

12 lessons

Start Here

1 lesson

  1. Introduction: What This Course Is (and Isn't)

Know the Threat

3 lessons

  1. The Four Kinds of Workplace Violence
  2. Your Real Risk Profile
  3. Warning Signs: People Don't Just Snap

Prevent and Report Early

2 lessons

  1. Report Early, Without Fear
  2. Prevention Basics: Let the Environment Do Half the Work

In the Moment

2 lessons

  1. De-escalation for Safety (Not for Satisfaction)
  2. Disengage and Exit: Leaving Is a Win

When It's an Emergency

2 lessons

  1. Active Threat: Run, Hide, Fight
  2. Robbery: Comply, Don't Be a Hero

After

2 lessons

  1. After an Incident: Close the Loop
  2. Close: Your Survival Chain